Change Frameworks

Deep dives into the GRIFFOX Layered Cake Model™ and other frameworks for structured public-sector change.

Using the GRIFFOX Layered Cake Model™ to Translate Customer Service Data Into Action

December 30, 2025 / Change Frameworks

Customer Service Performance & Leadership Using the GRIFFOX Layered Cake Model™ to Turn Customer Service Data Into Action How leaders […]

December 2, 2025 / Change Frameworks

Change in the public sector rarely happens in a straight line. It’s often messy, nonlinear, and impacted by a complex